After complaining to the CEO of British Gas (and getting a very efficient and thorough response), I really started to think they might be okay. But today, I get home to find they're up to their old tricks again. Evidence that they're a big company with bad service and poor inter-departmental and managerial communication.
Nevermind the usual ways to complain to British Gas, go for something that might actually get some kind of result. Send a constructively critical letter to the CEO.
The address for the Office of the CEO is:
Sir Roy Gardner
CEO British Gas
Oh look how wrong was I?
Update 24th April, 2007: I asked Energy Watch what consumers could do if not happy with how their complaint was being handled. I've put their response on this separate page. If you've got something to say about them, it's probably best said on that page rather than this one. - Thanks.
Update 2nd May, 2007: I asked British Gas to tell us what consumers could do if not happy with BG service. The whole story is on this separate page. The spoiler is to write to Phil Bentley, Managing Director (address on the other page).
Also See: EnergySupplierProblems
Update 6th May, 2009: British Gas have been in contact and asked that we provide these contact details in preference to those above:
General Correspondence Address
PO Box 3055
PO Bos 3054
Registered Trading Address
Sam Laidlaw â Chief Executive Officer, Centrica Plc.
Phil Bentley â Managing Director, British Gas