I wrote to him with my complaint and one of his staff wrote back to me, extremely condescending and not even answering the issues I raised. I wrote back asking once more for the answers to my queries and got a letter back from same person telling me she had answered my queries and wouldnt respond to any further letters from me!
So I am now writing to energywatch to try and sort it.
Basic problem is, Im getting ripped off big style with my gas and electricity payments. there is absolutely NO possibility that I am using as much as they say. Id have to have my heating on 24-7 and enough lights on to start a cannabis growing enterprise. Whilst tumble drying the washing of everyone in my street.
Grr.

Hi there. OI have never come across such rank incompetence in a large organisation as I have with BG. Their Customer Service assistants are unable to interpret their computer screens and listen to me at the same time, and I too have been billed for huge sums amounts of electricity which even a rudimentary glance at would seem unusual. The people I have spoken too cannot distinguish between tiers and tariffs and have charged economy 7 at the day rate. Energywatch kicked them in to action v quickly but STILL the bill was wrong and it took me 30 mins on the phone just now to get them to admit that they's screwed up. I mean, they were going to increase my DD to 130 a month for elect only, when I live in a highly insulated terrace with 40 quid a month tops usage. Cretins.

A letter to the boss of BG will follow!

You think youve had it bad;like most Thatcherite com;They are aware that they get away with criminal acts....like fraudulent accounting..I had BG set up 2 gas accounts at my address,they refused to answer letters sent untill 2 years later.

Which they blamed me;saying I had changed suppliers;and they issued a new account when I went back.I stayed 1 week with the new suppliers as they were more expensive.

2 years mounded up bills ;they agreed that they would transfer to the new supplier;then went back on their promise.This agreement was witnessed.
Maters are still continuing.....

Dont ever use any of British Gas portpolio co or use them.
Unleess you want trouble.

Four weeks and counting for British gas Homecare to get a part for my boiler.
I gave up after two weeks and got it fixed within 48 hrs by the manufactures, who said the part is widly available.

I'm seeing how long BG take to get the part.

Oh, And I have to keep ringing them for updates.

this is a copy of an email i sent to a debt collector, which british gas sent me to.

I have lived at this address since 20th June 05, i have been paying rent to Eastlands homes, of £48.21p per week, on top of that was a service charge of £7.89p per week, the service charge was for gas used in the accomodation.
In September 2005 the service charge ceased, because everyone got fitted their own meter and boiler, i moved over to southern electric which you can verify in September, i then got contacted at this address by British gas trading plc, who said i owed them £72.48, for gas from May to September, by a letter, i quickly phoned British Gas and explained that i had been paying direct to my landlord in the form of a service charge for my gas, and gave details, after many more letters and emails, and phone calls being passed from one dept to the next and back again i subsequently gave up trying to explain that i owed them nothing.
My costs for administration and phone calls i have made to British Gas are £28.52 if you would like a breakdown of how i arrived at this figure, i will only be to happy to oblige.
i trust this matter will now be resolved and no more threatening letters are sent to my home, if you would like my landlords address to confirm that everything i have said is correct then please let me know

what an incompetent company, do not use.

I am a landlord.

On the 16th Dec 2006 my tennants moved out & I became responsible for the gas & electric which were with BG

When the first bill arrived my wife paid it online.

BG Opened 2 new accounts (away from dual fuel so there goes the discount) at the time of bill payment, because my wife gave them new details, including a correspondance address, since the property was not my residence.

The payment my wife made was applied to the 'old account'. When the bill arrived (to the wrong address) saying you owe £xx my wife phoned them an explained, we have one account in credit, one in debit for exactly £xx. She gave them the correct correspondance address. She was told that this couldn't be sorted out over the phone and we'd have to pay the bill and claim back on the other account.

I phoned BG and gave them the correct correspondance address and they told me it couldn't sorted out on the phone.

My wife wrote to them breaking down the details of the accounts, meter reading and payments, and gave them the correct correspondance address.

My new tennants moved in on the 26th March 2007. We gave British Gas final meter readings, and the correct correspondance address.

We received a letter (actually my tennants did becuase BG used the wrong address) stating we would have to provide proof of payment. My wife wrote to them enlosing a copy of her bank statement and gave them the correct correspondance address.

My wife telephoned BG and gave them the correct meter readings again, and gave them the correct correspondance address.

We recieved a letter (actually my tennants did becuase BG used the wrong address) stating the new reading would be applied to the account.

We recieved a letter (7th May) (actually my tennants did becuase BG used the wrong address) stating the £xx had been moved from the account in credit to the accound in debit.

I heard nothing until 9th June when I was contacted by the 'Telegram Office' AKA CapQuest a Debt recovery agency. What a bunch of b*stards these guys are. They phoned me at work, they phoned my wife looking for me, the phoned my parents and they phoned my tennants. Each time they said it was a message from the 'Telegram Office'. I didn't even know it was about BG (It turns out my debt, for the wrong bill (not with the £xx adjustment) and the wrong meter readings was sold to CapQuest on the 11th May - 4 Days after the last letter we had seen).

A chance comment made me realise what the problem was and on 12th June I spoke to BG Minder who sorted out CapQuest and promised me a revised bill. They actually managed at last to update my correspondance details, but the bill, promised in 4/5 days took a week and half.

I got a copy of the bill, without the £xx adjustment made and with the wron meter readings 21st June. I spoke to them today and asked for compensation for the phone calls, letter, registered letter to CapQuest requesting the details of the depbt (with a £1 postal order as required by law), the cost of an equifax credit check when I had no idea why a debt recovery agency was chasing me and I was told....

Tough it's not our policy at Minder, speak to customer services.

CS told me to use the website.

I filled in the email us section of the website, and since I got no 'you message has been sent' or email acknowledging my complaint I've no idea if it's even been sent.

And as of this moment my bill is still wrong, wrong meter readings, but at least adjusted by £xxx, and I've not been offered any compensation.

How on earth are they allowed to continue doing business.

I am at my wits end and I have complained to energy watch.

I hope to goodness thay can sort this mess out before the bill is again handed to CapQuest.

Steve

I have moved into a new property wherein I have a Prepaid meter for Gas. I ordered a new card and topped the card with £20 on new card and it deducted £14 for previous debts. These debts are not mine and I should not be paying them in any case. The system has deducted money for emergency credit and debts. I have never been in debt with British Gas or with any other supplier for that matter. This is the first time I have taken a connection in my name hence there is no chance of debt that I owe to British Gas.

As I was issued a new card everything should have started fresh and not been charged for previous tenants debts. I have losing nearly 70% of the top up value every time I add credit.
I called them up and apprised them of the situation. I requested them to reset the meter as this debt does not belong to me and should not be paying it any case. I requested them to chase the debt with the person it belongs to not me. They asked me to check the meter. I followed the procedure as instructed and then realized that previous debt of £1201.86.Hence I was being charged by my meter.

They said that they will send an update to prepayment machine so that when I top up the card next time the card will pick up the information for debt write off as an update. When I insert the card in the prepayment meter again the meter will reset itself and will not deduct any debt in the future. They asked me to top up for £1 and check the remaining debt and this should have been cleared after the card picked up the update. I did as advised but nothing has happened so far.

I have complained to Energywatch about this situation. In my previuos property it took 6 months and a letter to CEO and MD to get a resolution. I looks I have to go that extent again as the Customer Service is hopeless.

british gas has the worst customers service in the whole of Britain.
i dont want to go on and on about what a bunch of fucking idiots they are but will say..its all about the money with them!

given the chance i would personally piss on the faces of all the directors, managers, staff and anyone associatted with the company!

We are still without hot water after three weeks due to the extremely poor service from British Gas. After logging a fault with our boiler a part was small part was initially replaced. The fault reoccured and then we were told our boiler was too dangerous and our gas supply was capped. Engineers did not turn up nor call after they said they would. After a week without gas a new flu was installed and during this installation this engineer disloged our flu vent in the loof causing it to fall out! The engineer left saying he would need to return tomorrow with another engineer and a ladder to get on the roof. This was a week ago and they are still making excuses saying engineers are not available or there is only one engineer in the area. Customer service helpdesk does not help either. Still our gas is disconnected and no hot water!!!

The worst company you can ever go to.
BUT if you have a problem try ringing 0845 607 0870 ask for Martin Sheehan He tries hard it appears.

Thanks for the Info about Phil Bently.

I telephoned the number given this morning and got through immediately to his PA - Jane Neighnour.
She took the details of my complaint - and was very sympathetic. She explained that Phil Bentley was Out of Office - i didn't really expect to talk to him anyway- but Wonder of Wonders! - she gave me the name of a guy called John Stangroom who is the director of Customer Services.

I was promised a callback within 2 hours, with the reassurance that i should call Ms Neighbor back if i did not receive said call as she sits about 20 foot from Mr. Stangroom.

I hope this info is of further use to some people - i will attempt to get Mr. Stangrooms direct line - but his address is the same as that of Phil Bentley.

On 25/5/07 ( a bank holiday wkend) BG came to repair my boiler, the engineer broke the stop valve on my drive (I do not have one inside my house due to the age of the house) I had water pumping over my drive and running down the road for 36 hours. I was without water for this long and eventually after being told numberous lies by BG they arranged for Thames water to come and fix the stop valve. Thought my problems were solved. BG sent a technical manager to my house and he advised that as the water had damaged the end of my drive and as a goodwill gesture they will pay for my whole drive to be replaced. Now nearly 5 months later they say they will not pay for this. But my problems don't stop there the water pressure in my house is about half a bar, as TW have never managed to rectify the pressure to its original status. They have sent numerous engineers technicians and plumbers but nobody can rectify the pressure???? All the time its me ringing either BG or TW when Im the innocent party in all this.BG have said that we need to get 2 quotes from plumbers and they will send us a cheque??? More lies, we will have to wait and see. Phil Bentley will definately be receiving a nice little letter from me.

Like most of you, a bill way past what I could have used at a property I was in a year ago. Gave up trying to get it looked at, a year later and I was still being asked to explain it all again from the start, all they are good for is debt collection letters.

My approach will be to never use a Centrica company as long as I live and request as much postal information as possible for as long as I can be bothered. Not sure how much £180 will be in postage and brochure printing costs, but hey, I'll just work it at 50p a shot. I will be recycling the brochures.

Might also put a brick through any van windows that I see of theirs parked around. Have to wait and see on that one, but if they want to play fascist bully boy then they should expect a little bit of direct action back at them. Maybe they will listen to that, emails, letters and phone calls don’t work.

Can you hate an organisation? I certainly do with BG.

I have an interesting bitter sweet story. It starts with being over billed by 10x the gas I used. Goes on to describe 9 technology failings I encountered whilst trying to resolve the problem. And ends up with the most surprising customer service call I've ever had!

It's quite long, so rather than repeat it, you can read it here: British Gas Customer Service Problems

HELP .... I came home today to find a LETTER on my own table telling me that BG has broken into my house today whilst i was out with a locksmith and warrant !!! jesus its a police state - and have put a pre payment meter in without any prior consultation!! and charged me £380 for this !!! on top of my slightly overdue bill CAN THEY GET AWAY WITH THIS ?

i was a wee bit behind on a bill - i owed about 100 and was about to try to call up again ( had tried all week !!!) and settle up - id been in ill , hospital and off work - got behind etc usual problems etc etc

but without warning they break in !!!! unbelievable and they have wait for it
CHARGED ME AN EXTRA £380 !!! for the meter and breaking in

I phoned the BG number on the letter and spoke to an appalling woman who claimed i had been sent endless telemessages !!????? and spoke to me like I was an idiot or criminal - she actually laughed at most of my attempts to get a word in edgeways and explain that i HADNT received any such mail and had been poorly ' and had tried to phone endlessly without success HELP any ADVISE who can i complain to and get this overturned ?

PLEASE HELP!! ......Our heating and hot water have now been off for approximately 12 days! It initially started on a week last monday with a small problem of no heating in the bedrooms! I did however have heating downstairs and loads of lovely hot water(Oh hum). BG came on the tuesday and said 'you appear to have a problem with the valves at the back of your boiler mate and i am too fat to fit in the space so someone less fat will have to come and do the job'. Next day a thinner BG man appeared and went in and supposedly changed said valves that were sticking. 0600hrs next morning I was awoken by a teenager yelling 'water is leaking through the light fitting on the landing' (directly under the said boiler! Things did not improve and the hot water and central heating was subsequently turned off until, 'Valves' could be replaced. I was confused as i thought that was how the leak had initially occurred! A BG man then arrived the next day and stated that they had blown up the electric board that that controls the boiler mate. He would come and install a new one tomorrow. The BG man arrived looked at the boiler and declared that 'oh they sent me the wrong one! i'll be back tomorrow' but did not arrive. After much telephoning and consternation a man arrived on Saturday morning. Installed electric board and stated that the boiler mate was still not working properly and would have to turn it off and would be back on Monday. After my husband refusing to let him out of the house until it was sorted he stated 'i'll come back this afternoon' - he never arrived!! Managed to book a man for Sunday who was good enough to ensure we had 'hot water' until it was sorted. A man came on Monday and said that we needed new valves!! Just how many valves does one boiler need!!!! Today a man came to change the valves, and informed me that the boiler mate was ****ed and a new one was needed I now appear to have hot water and some warmth until the pump stopped working and water was not getting though and was making such a noise that I feared it would blow-up so I turned it off at the mains! Silly me I rang BG and asked for someone to come and have a look again!!! Tomorrow the saga continues!! I will keep you informed.

Dear Mr Laidlaw,

I refer to my email to you of 6 November 2007 terminating on grounds of British Gas' repudiatory breach my HomeCare Agreement, No 4909564 4691719 on which your Ms Grainger wrote to suggest I might receive a call from Customer Relations. Nothing of course eventuated.

I am compelled to write today to evidence to you (again) the crass incompetence of your organisation. It relates to a letter from British Gas received today, 19 November 2007 (copy attached) informing me that parts have arrived and that your engineer was to attend tomorrow to fit the same tomorrow. Let me remind you my boiler broke down on 3 November 2007 and were it not for my actions with a third party from the boiler manufacturer my family and I would still be without heat or hot water now in this bitter winter and for the last 3 weeks.

I suggest you note what I say as it shows in a practical way the level of incompetence of British Gas in its HomeCare scheme such as I expect you as an Officer of Centrica to take note so you as CEO may use your powers to ensure most customers receive something close to the service British Gas covenant to provide because your record to date is not short of being at the helm of a disgrace and the seam is deep and tainted.

Should I find British Gas is still deducting monies from my account for a service it does not provide (as I contracted) and BG by its failures has repudiated, you can count on a reaction at the highest level as I have broken off my work this evening to take the trouble to write to you.

Yours sincerely,

Simon Tolson

Hi,
I have read with horror all the complaints posted on this and other sites relating to British Gas. I had great pleasure this week in accepting a position within British Gas. I taking up the role of customer experience manager, and my role is to champion the customers needs, wants and basic rights. Although I am employed by BG I will be acting independantly to ensure that steps are taken to rectify the issues within customer service.
With such a massive company this is not going to happen overnight and as another BG employee explained previously a lot of the problems stem from a new billing system that was mis-sold to BG that turned out to be a complete logistical nightmare, however, I am not making excuses for BG and things need to change. I am not able to directly solve every complaint at this stage, as my job will be to influence change within the organisation in order to prevent the complaints escalating in the first place, however, I would be interested to hear of the issues you have come across within the organisation. I would also be interested to hear details of when you have been delighted with the customer service you have received, whether from a utility company, retailer or any other service. Tell me why you were delighted and tell me what you expect from your utilities provider. You can send details to me at the following email address. This is not a British Gas address and my message has not come from British Gas - I have not yet started working for BG but your information will help me to get started where it counts! BGC@maceyandmacey.co.uk

Warmest Regards!

I am a landlord with 4 British Gas service contracts, which i have had for at least 3 years. My tenants have all complained of failed appointments having been asked to wait in for at least a morning or afternoon for an engineer to arrive only to be told that the engineer arrived but no one was in.

This has happened too many times to be a coincidence and one engineer told me off the record that they will say someone is out as a way of catching up on their calls.

The next problem is the parts excuse which involves a cursory inspection by an engineer who states that a part is needed only to find that when the part is to be fitted it is either the wrong one, has not arrived or is damaged but in any case the engineer does not turn up. In desperation I have turned to outside companies who fix the problem there and then - sometimes without the need to get the part as their was a misdiagnosis in the first place.

In short, I find them to be incompetent, unprofessional, dishonest and completely unreliable. If I knew of another company that provides a national service, I would switch instantly. Unfortunately, I seem to be stuck with them.

If you want a load of aggravation I recommend you use BG otherwise stay clear of this totally hopeless company.
Richard

I fully sympathise with everyone here although we're not having problems with billing.

My father is peed off with CS ringing trying to sell him something so I passed on the address here, plus they've got his name wrong on the bill and they still haven't changed despite numerous attempts. At least he can claim it's not him if we get any problems. :)

Anyway a good story about BG coming through:

A few years ago we had a new back-boiler fitted and then I went off to university. My sister who was also studying but still living at home was getting sleepy whilst studying in the same room as the gas fire and back boiler.

When it came for the service the service guy discovered the installer had stretched the old narrow flue to fit the wider gap on the new boiler and it had pinged back releasing allowing carbon monoxide to escape into the room. The reason why he did this.....it was raining and he didn't want to go on the roof to get the flue down the chimney.

The service guy called his supervisor and explained the situation. He arrived within 30 minutes took one look, rang up head office and then told us the installer guy had been fired on the spot.

I was livid, I could have lost my sister or worse as this had been happening over 9 months or so.

We got a new flue and a reasonable amount of compensation (four figures).

It seems BG only care when lives are at stake.

I sit in my freezing house waiting for the 9th visit from a BG engineer (for 2 of these engineer just did not turn up). We are in our 4th week without heating. It took a long time to diagnose the problem, but eventually problem with flue diagnosed and parts ordered. After 10 days phoned BG to find out if any news on parts only to be told that parts arrived at BG 3 days previously but that nobody thought to let us know! Developed problem with immersion heater also and it took 3 visits to diagnose the problem. Engineer said he would order parts and arrange for them to be fitted at same time as boiler. Engineer came to fit parts last Friday. When I opened the door to him he waved the parts in front of me and asked what he was to do with them - unbelievable! He also did not have part for immersion. He clearly had no idea what he was doing and was also clearly unhappy in his job - very sulky and surly. He called a colleague who informed me that they were the wrong parts and that the boiler would not be turned on that day - I could have wept. I have 3 children and the past few weeks have been really miserable. I have to get up at 5 am every morning as the immersion shorts the main electricity board and I have to reset the switch so that there's hot water for everyone. Am totally fed up and have only come across this unacceptable level of service before when I had dealings with TalkTalk. Have taken note of MDs phone number and address - anyone had any luck with this?

Waited in freezing house for engineer since 12pm and received a phone call saying that the appointment was changed to 31 December!!! That would take us to 6 weeks without heating. Have contacted MDs office and they are trying to get appointment tomorrow. Unbelievably bad service from Customer Services.

I waited 7 weeks to get a new tank fitted, three missed appointments, constant chasing, but eventually the day arrived.
Tank delivered, engineer on site, the job was completed, but immediately it was obvious something was seriously wrong.

After some messing about and head scratching, the engineer decided he hadn't a clue because he had only ever fitted one of these. He switched off the sysrem and suggested I ring the customer service line and tell them I had a leak.

I have no heating and no hot water.

Next day another engineer came along and eventually came to the conclusion that it was the wrong tank for our system. This tank cost around £700 and took most of a day to fit.

A new tank had to be ordered, delivery date 14 January. (Bearing in mind the 'wrong' tank took 7 weeks).

With Christmas looming and visitors coming, I contacted customer services again. We'll send an engineer to assess whats needed on Monday (xmas Eve). I explained that this had already been done and spent the next ten minutes trying to stop them sending out an engineer to confirm what they already knew.

As far as they are concened, the part is on order and thats it.

My house has no heat and no hot water as a direct result of a cock up by British Gas and they seem quite happy to sit back and let things take their course. You just can't talk to anyone who can tell you anything or influence the situation.

I will be contacting Phil Bentley, but it will be too late to save my Christmas arrangements

I thought I had it bad but comparatively not. We had BG install boiler two weeks back - they managed to get water onto the receiver's circuit board (for signals from the wireless thermostat) but said it'd be ok and used hairdryer to dry it out. They took another few hours then had to call in the manufacturer (Worcester Bosch) to help - he installed a new fan and then it worked for about a week. Then the signal started cutting out. Called Homecare (free for 12 months), they started it up again and left. Cut out the next day. Call Homecare again,tell them we need a new circuit board, first appointment they have is in four days - on the day, the engineer never turns up but lies to his/her bosses and said that couldn't get access, what a sht. Call Homecare again and tell them that we need a new circuit board and book in another visit two days later: engineer turns up and within about 30 seconds tell us that we need a new circuit board. We call Homecare and they say it's the Installation Manager's problem not theirs and they've 'done all they can' (which in fairness wasn't very much but may have been true - not all they're contractually obliged to do mind) so we call up the Installation Manager who says it's Homecare's job. Eventually he agrees to order it and Worcester Bosch (who seem to be the sole decent link in the sorry chain) will get the circuit board to us in a day or two. All I can say is that I'm glad I haven't paid for Homecare because even when it's free it's a waste of time and money.

I have read everyones comments and am pleased to see that we are not the only ones. We have paid for home care cover for the last five years and have never had issues with our boiler (14 years old). Last week we had a BG engineer out too look at a small leak and said he needed to order a heat exchanger which would be fitted 4 days later, in the mean time we still had heat and hot water. When the engineer came to fit the heat exchanger he told us that he had a family member ill and would have to rush the job as he had another job after ours and was then going to the hosiptal (which i can understand BUT NOT AT MY COST). After an hour and a half we were called up to say that the combustion chamber also needed to be replaced as this was damaged due to years of this leak (even though never picked up on a service)He said the part may not be available and arranged a sales person to come who arrived the next day at 8am (before we even knew the parts wernt available). He said we would need to spend £3500 on a new boiler. As we are not in the postion to go to a plumber and pay cash we had to accept that. Later we rang the BG engineer and asked if the parts had been sourced. He said he was told by his boss to close the job down and not bother as we would most certainly older a new boiler. A few days after the sales visit we questioned how the sales guy had got to the figure of £3500. He said it was the complete package and he couldnt take any thing of it. We asked to speak to his manager (head of sales) who then said if you dont like the price take your custom else where as British gas will only install what they want and not what you want. This sales manager is called Neil Clark and in the next sentence said he does not value me as a customer as i question the qoute. We had a call from the ops manager offering £500 compenstaion for the fact he couldnt be sure if his engineer had done the damage. we declined this offer as it dosent even come close to our hotel cost we have incured. I said that i would be willing to pay for the cost of the boiler but not the labour or the other bits (approx £1500). He declined. After speaking with consumer direct they advised i should write to BG and give them 14days to respond by recorded delivery. This letter is being sent today to the CEO and i await his response.

Hi

We went 6 weeks without heating and hot water - engineers failed to turn up 4 times - then it took another 4 weeks to get someone to come out. We also took about 7 days off work in total and made over 40 phone calls. In the end, the call centre kept hanging up on me because they didn't want to deal with the problem.

Eventually they sorted it when i spoke to EnergyWatch and Trading Standards. I threatened that i would get a plumber out and bill them directly seeing as they could'nt fulfill their contract. Next day engineer turned up and fixed the problem.

The worse bit about it is although it was the same problem as we had previosuly with our boiler they have sent us a bill for £160 - despite aparently being covered for 12 months!

Am in process of writing to BG now. They are useless- there's no way that we'll take out HomeCare now.

After suffering almost a week without water and heating, with 2 small children (due to leaking tank) our tank was installed. The insurance company came and did their bit. Now the joint on the tank is leaking again. A whole new cycle of pain begins.... I feel suicidal at the thought of dealing with BG again.

I moved into my new build property on 1 June 2007 I've not had a bill since. BG is the supplier for all on the development - they certainly supply my gas. No new supplier can take over the account until BG release it. I've contacted them about once a month since I moved in to request a bill.

All the helpline staff are 'unable' (read: unwilling) to escalate my call, and I am concerned that the bill will be rather large as it will cover at least 9 months of use. The unsympathic advisors and lack of movement on the issue has caused me to contact EnergyWatch.

At present I feel as though my eletricity supply is being held to ransom. I want to move to a green supplier but I'm just not able to without any of my account details (which BG are "not able to supply").

A bunch of monkeys. But not surprising given the huge nature of the company. I'll just have to keep chipping away until I get a bill... in the meantime I'm trying to save a little to be able to pay the giant bill - assuming it ever arrives!

Good luck one and all!

There are quite a few local service contract companies around, local ones, one website to look at if you are in or reasonably close to Lancashire is http://www.familygascare.co.uk visit within 2 hours and only £149 per year for the whole system covered.

We moved to this country from South Africa (not sure if you have heard the jokes about the blackouts), and are relatively used to bad service. I must say that the service from BG equates to the poorest service in a 3rd world country. I have been charged in excess of 600.00 over the past 6 months for my electricity. I decided to take my meter readings every day for a week, only to find that in putting a new metre in, BG had swapped my metre readings around and were charging me high rates for my low readings and vice versa. I phoned them on 8th Feb this year to enquire about this and the gentleman on the phone assured me that he was putting a log into the system that my metre readings should be changed over and my balance corrected. He assure me that this would take no more than 17 days...
I phoned BG customer services (and waited the regular 10 minutes) end March. No changes as yet. The lady said that yes, there was a log on the system but obviously the 'back office' (wherever that may be) had not dealt with it as yet. I asked for a number or contact in the 'back office' and was told that this information could not be passed on and that there was nothing more that could be done I would just have to wait.
We are at the end of April and no changes as yet... ah, well, at least we don't have blackouts I guess...