Rant: Initial City Link (London South branch)
I was supposed to get a parcel delivered on saturday morning. I'd specifically arranged the delivery at that time, as it's about the only time in the next week or two I can be around at home. Initial City Link let me down big style.
All said and done, I'm not sure any courier company is really at it's best on a saturday (do you know different?). However, these cowboys were really pretty useless. Avoid them if you can...
So there I am, waiting at home on saturday morning. At 9.40, I notice a card has been posted through my door saying "we tried to deliver, but you were out". It was left by "Dave" at 9.20. So, I call the number and tell them that he didn't ring the doorbell, and to get him back here. They tell me that he can't come back. I then argue a bit, so the call agent passes me on to her supervisor.
I speak to this guy, and tell him that Dave didn't ring the bell. He tells me that Dave must have rung the bell, because Dave wouldn't just write out the card, because that takes longer than delivering the parcel. Essentially, I got told that I must be a bit of an idiot for not hearing the doorbell. I also get told that this delivery company can't possibly deliver this parcel, except during the week. I explain that's not convenient, which is why I had specifically arranged a saturday delivery. The supervisor was unaccommodating, unsympathetic, and had no idea of customer serivce and customer focus.
Anyway, it transpires that the inept driver, Dave, had actually been to the wrong house. My neighbour had come home to find the card, realised it was for me, and dropped it around. I call Inital back again, whereupon they contact the driver once more, and ask him what he did. Then, I get told that he's on his way back to the depot, so they'll get someone to drop it off on their way home. They took my phone number, the idea being that they'd call to confirm. They didn't call, they didn't deliver.
So, I'm now left without my parcel, and without any convenient time to get the delivery. I figure I'm going to call Inital and get them to do an 8am delivery during the week. They'd better do it, or else there'll be hell to pay... (fortunately, I'm in a good position, because the sender wants to keep me on side because I'm potentially useful to them, so I can probably get some leverage via them).