We inherited npower when we moved house. Here's what's wrong with them:
- It takes 10 minutes to actually get through to anyone on the phone (and they claim to record conversations to ensure "we give a good service" - shame they don't record the on-hold time, eh!)
- They spelled my name (obviously) wrongly, and then, even after I told them I was leaving them told me that the only way to change it was by writing to them (so making it easier for me to leave them than to fix it!)
- They cost more than you can get elsewhere
After a bit of confusion about balances and statements, I've just paid our final balance to them today. I'm glad to be shot of 'em :-)