I can confirm that Curry's are absolute and total RUBBISH, after having a nightmare delivery of a freezer, washer and dryer. The call centre people are clueless, the drivers are useless and their order 'system' is hopelessly broken.

I paid to have all of the goods installed. They then FINALLY arrived and did not install the dishwasher, because they did not have the proper tools for the job.

Instead of refunding me the fee, they had the absolute nerve to sent me a survey to fill out via email.

If you use Curry's to buy ANYTHING you are asking for trouble.

I can confirm that curry’s delivery service is absolute rubbish, I don't blame the delivery drivers they're just monkeys doing what they're told, I blame the moronic so called organisers. The telephone staff are absolute crap as well - let's face it you do have to be the most intelligent people to that job, they give incompetence a new meaning.

What a pity I only discovered after buying from them what a useless shower this lot really is. We looked at various refrigerators before deciding on a very nice Samsung American style fridge/freezer from Curry's. Paid for it and waited with bated breath for delivery one week later. They were supposed to deliver between 1315 and 1715. At 1730 I call Curry't to enquire and they say the driver will be with us shortly. At 1815 my wife walks outside and spots the truck heading off, she calls them back and I go out to meet them. The driver had already written 'wrong address' on the paperwork. He's supposed to call 30 mins before showing up - never did that. His next story is that the fridge is the wrong colour - we ordered stainless steel, he has a black one in the van. The paperwork looks in order to me so I ask to see the fridge. Loads of excuses, it's boxed up, it's dark in there etc etc. When I insist to see the driver refuses and they take off. Curry's response? Standard excuse that means absolutely nothing and they'll rearrange delivery.

I take a day off work to receive the delivery and to help them carry the thing up the stairs. 30 mins before arriving the driver calls, and when he hears there's stairs involved at once starts complaining. I call Curry's to alert them that potentially there will be an issue. All they say is that it's up to the driver's discretion as to whether or not he'll deliver up stairs. Sure enough as soon as the van shows up, the driver declares that they don't do stairs, won't look at what stairs need to be negotiated (two flights going up one storey) and expects me to accept delivery at the bottom of the staircase.

If I give them a hand it's three big men with a trolley carrying what amounts to an empty tin can up two flights of stairs, total weight maybe 50 kgs? Apparently (according to Curry's) it's against Health and Safety, yet it's okay for them to leave it for me to carry it on my own without a trolley to assist me.

If I had a trolley I might even have taken it just to end the aggravation, as I could probably get it up there by myself. Definitely with a trolley and my wife to lend a hand it would not be a problem.

Told them to take it back. Cancelled the order and called Marks and Spencer.

Marks and Spencer - first question I ask: Do you deliver upstairs?
Answer: Absolutely not a problem. They will put it in the room you want.

I'm holding them to that promise, I told the salesperson I'm taping the conversation and I want her to categorically state that two flights of stairs will not be a problem. She was more than happy to do so, adding that it is taped on her end as well.

Now, ask yourself: who do you want to give your money to?

I am currently sitting at home waiting for Currys to deliver my washing machine. I bought it in store and tried to arrange a two hour time slot, every time I provide a suitable time for me I was told that there was no available delivery slot in my area. When I asked when do they deliver to me area I was told that they didn't know this information. In the end I booked a time I knew wasn't convenient but thought it would be easy to sort out by phone, how wrong was I.

When I phoned up the person was polite and booked a four hour time slot, he told me that if I called up at 9 am the morning before delivery I would be assured of an early time slot. When I duly did this I was informed that this wasn’t the case and that my frustration with the service was simply my problem and to deal with it. I have since learned that ‘crap’ is a truly offensive word even when directed at the service rather than the individual, all I can say is grow up and provide a better service.

As I wait I have phoned again, the automated service said that the time slot had been extended by 15 minutes, I then spoke to an operator who provide me with yet another time slot. I explained that if I had to wait much longer I would need to phone for some one to sit in the house as I had to go to work (God for bid I have to work to pay for the washing machine). When I asked where I was on the list they couldn’t tell me, does this mean that they have no idea where their drivers are and no mobiles to confirm location?

The only thing the service operators are skilled at is deferring the customer’s frustration and anger, they need to be. I am sorry for the poor person who works there and has to be the front face for such a badly organized company however this doesn’t help me arrange for my washing machine to be delivered.

ADVICE: NEVER EVER USE CURRYS HOME DELIVERY SYSTEM!

After reading some of the comments about Curry's delivery service,it was with some trepidation that I awaited the delivery of an American style fridge freezer. Currys was chosen because it offered the cheapest on line price.
Though access was relatively easy,there were three steps and a sharpish bend to negotiate.
Delivery was on time, and the two young men Dave and Stuart could not have been more helpful,they positioned the appliance where required.
The reason for their helpful attitude might lie in the fact that they don't actualy work for Currys, but for a sub contractor who just delivers for the firm.

So,lets all have a pop at the curries delivery driver.Sure some of us can be seen to be inpatient unhelpful "monkeys" but given the fact that we start our rounds at 6.oclock am and rarely get back before 7pm.with 30 plus deliveries a day, appalling road conditions,totally unsympathetic,traffic wardens and an ever increasing list of extra duties to perform don,t be supprised if we appear eager to be on our way.As for delivering large items( american fridge freezers) upstairs; I am constantly supprised at the attitude of customers who think carrying a 2-300 kg item measuring 3x2x6ft up 2-5floors of tight twisting stairs is a perfectly normal part of our duties. on one such occasion in the pouring rain I refused to take an " american" up a flight of 12 tiled slippery steps. the resulting tirrade of insults aimed at me, my drivers mate,and Currys was incredible, but trying to keep a civil tongue in my head, I asked the customer if he would be prepared to undertake such a dangerous job . He replied, and I quote "no but i'm not the one being paid to do it am I". With this sort of attitude aimed towards us it makes it harder for us to maintain a civil attitude for the rest of the day,We're only human or apparently "apes" after all.

Its not just currys the same thing happend to me when I ordered from Empire Direct and I had paid for speedy delivery and stated that there is a flight of stairs, but by all accounts all flights of stairs worldwide must be no more that 6 steps. They arrived and yes it was a two man team, big blokes and I even offered to help, but the pair of wimps stated that it was too heavy. There is a huge business potential out there for some clever people because all delievery guys and gals not every one lives in a bungalow and if you dont change your attitude and practice then your business wont last how often can a company afford to lose a £1000 sale
I for one wont be ordering from Empire maybe M&S would like my money I am in need of a fridge after all

I was unaware of the lack of care, and poor customer service they provide until now. It has been a month since i was supposed to have recieved the 50 inch 3d tv i ordered. Despite the fact extra money was paid for them to deliver it on a certain day, they failed to do so, or even notify me that this would not be possible. The first excuse was that deliveries were delayed due to snow. Which i accepted, but that buys about a week of of patience at the most two, which is still pushing it. Every week i have been told a fresh excuse. Every week i am told it will be there by tuesday, then thursday then friday. It is now over a month and i've had to have it delivered to the nearest branch to pick up myself. The customer service agents they have are incompitent, unhelpful and often rude, speaking in such an unsympathetic tone. As if i am cutting into their cigarrette break or something. I dont even believe it is the drivers fault it is the lack of efficiency of the company and it is a business process issue. How i am supposed to get a 50 inch tv in a box home myself is a mystery but it is either that or trust the local branch to deliver it, which i am reluctant to do as i would like it this side of 2011.

had a whole load of trouble with Currys, went in to get a washing machine, 2 weeks ago on wednesday which they told me was in stock, and I should have it by Friday, and someone would ring me to confirm when it would arrive.

When I hadn't heard anything by Tuesday I rang them, got through after 20 minutes to someone who was obnoxious, thick and unhelpful.

They couldnt tell me anything.

Eventually on Thursday someone rung to say it would be delivered the following Tuesday.

When they arrived, at the very end of the time period they said, they first of all didn't want to take the old machine out, even though I had paid 25 quid for installation. Said it was still plumbed in, - one pipe ???

When they eventually agreed to take it, after I had unscrewed the one pipe, they wouldn't connect the new one " because that might invalidate the warranty "

They also had to be reminded to remove the transit bolts !

What a load of cr&p !!

If i'd been an old dear or a young mum, I would possibly have not been able to do this myself. but they didn't care.

One of the blokes also had no neck !

So if you need a washing machine, find somewhere else to get it.

Lot of silly people on here with expectations that no courier / delivery service would fulfill. Seems stupid to blame drivers who have a difficult job as it is without having to carry 50k+ packages up stairs... Manual handling training required for idiot posters above. That said I ordered a coffee machine to be delivered on a specIfic day, rang up currys and their couriers twice on the day and was assured it would be there... It never arrived had to rearrange for another day so not terribly impressed with them either.

I bought a new large chest freezer from Curry's as my warning light came on my existing one and it was getting old.
Despite offering free delivery next day Sat as on website I had to pay to have it delivered between 7.0 and 11am the day after Sunday. I needed to know time so I could defrost the freezer for their free takeaway and to arrange to keep the contents frozen.
I was told I would get a phone call 30 mins beforehand and could check by phone or website for progress of my order. No phone call was sent and by 12.00 no delivery. I checked by phone and on website and both said that my delivery would be made shortly. No delivery was made. Eventually I got to speak to a human and was told they had been having problems with deliveries. I cancelled and informed them I would claim for ruined contents.
Next day Monday they delivered stating they could not leave depot on the previous day but since I had had to restart freezer and put back contents for evidence I refused delivery.
I phoned Curry's who accepted responsibility and asked me to send in detailed loss. I did
I heard nothing , emailed and then wrote again. Eventually I was told that they had called on the Monday but as I was out they came on Tues but I refused delivery. It was my fault as I was out and there would be no compensation. I pointed out the account was inaccurate and anyhow the delivery was for the Sunday.
I later learnt from the local store manager that there had been heavy snow in their Kent depot and the drivers could not get into the building as no manager with a key got in. They were therefore unable to contact customers. No one it appears bothered to inform the web site or customer services.I challenged Curry's with this information and eventually got a letter accepting this was the case.

They inform me that they are not responsible since Currys advise customers to have as little food as possible stored before purchasing and that new freezers should be alolowed to stand for 12 hours to let gases settle before being switched on. Needless to say I was not told this nor can I find any such advice on their website.

I can understand difficulties in delivery with snow but had I been simply informed of the delay either by phone, on the web or when ringing customer services I would not have lost £300 of food.

Of course I will never again buy anything from Curry's or any of their associated Dixon, PCWorld, Pixmania who use Knowhow for deliveries. However firms should not be allowed to behave in such a way, when they are clearly responsible. In a time of recesion one would have imagined any responsible firm would accept responsibility.

We have a house and straight access from the road outside into our house. We do not need anyone climbing stairs of any sort. Just that our front doors are not the standard width so the fridge doors need to be taken off. We paid £50 more for the fridge doors to be taken off and put back on inside. There were no sharp bends, stairs or any obstacles in the house. We measured the display fridge in currys and ordered because we knew it would fit. When the delivery came, they were an hour late of the 4 hour time slot and when they arrived they refused to even take it out the van and have a go stating all their company rules and giving us made up measurements of the fridge saying it won't fit. We mentioned we measured it in store and even offered to take off our own door handles which might be an obstruction but couldn't see why it would be. They still refused to have a go. We had no choice but to let them go.A whole day wasted and we don't even live there yet so had to travel to the house wait for delivery which did not happen and travel an hour back home. We decided to hire our own men to do their job and got them to deliver again and leave it outside our door. Our men had no problem fitting it through the door. Our front door handle did not need taking off. Only the fridge doors had to come off. We were happy to pay them extra for a job currys delivery company "knowhow" could not or did not want to do.